Yes. TEMPESTA products are made of a three-layer fabric with a PU-VFLEX membrane and full thermo-taping, making them perfect for withstanding rain and winds!
The membrane acts also as an insulator, retaining body heat and preventing its loss. Combined then with appropriate base layer clothing, it allows you to maintain the desired temperature with maximum freedom of movement.
On every product page, you will find a size guide that you can refer to in order to choose the perfect size for you.
If you are not completely satisfied with the size you ordered, you can request a completely free size exchange.
All BIG ONE products, especially technical products, have unique features. To preserve technical performance over the years, you should follow the “care instructions” explained on each product page.
In case of damage, please contact us. We will try to offer you the best service to bring it back to life.
If the product you wish to purchase is not available, please leave your email in the alert me section of the product page or contact us. We will let you know as soon as it will be online again.
Yes, express shipping is free nationwide for orders over €50. For orders under €50, it will cost €8.
In the rest of Europe, shipping is free for orders over €150. For smaller orders, it will cost €17.
For shipping outside Europe please contact us!
Your order will be picked up by a FedEx courier within 2 business days since your payment. FedEx next-day delivery to most areas of Italy.
You will receive an email from FedEx with your tracking code to follow your order.
You will be able to choose in checkout how and when to pay.
We accept all credit/debit cards.
KLARNA: buy now, pay later. Split the cost of your purchase into three interest-free installments that will be charged to your card every 30 days.
Bank transfer.
Payment on delivery.
PayPal.
If anything should have gone wrong during shipment, please contact us through the form at the bottom of this page indicating the order number and shipment code.
You can make a free size change within 14 days of delivery.
Simply fill out the form at the bottom of this page indicating your order number and the products whose size you wish to change.
You will be contacted by us as soon as possible and we will book a FedEx courier pickup for you, providing you with the documents to attach to the package.
Items must be returned undamaged, unused, with all tags and original packaging.
You can make a return within 14 days of order delivery.
Simply fill out the form at the bottom of this page indicating your order number and the products you wish to return.
Items must be returned undamaged, unused, with all tags and original packaging.
Once we receive the items and verify the eligibility for return, we will proceed to refund 100% of the product price. In case of partial return of a package (e.g. UPF50+ SOLAR PROTECTION JERSEY + BUFFER “SOCOTRA”), the products not involved in the return will be charged at full price. You will receive your refund within 14 business days.
If you wish to change your order once you have received your order confirmation please contact us as soon as possible through the form at the bottom of this page.
If your order has not yet been filled from our warehouse, we will be happy to fulfill your request.
On the other hand, in the event that the package has already been entrusted to the courier company, we can only proceed with a return and a new order.
Our garments are checked one by one to ensure the highest quality standard. Despite this, a flaw can be found.
If you experience a problem due to a manufacturing or material defect within 24 months from the date of purchase, we will repair or replace your item/accessory as soon as possible. If your product becomes damaged due to wear and tear or accidents from use, we will make every effort to come to your aid.
In any case, please feel free to contact us through the form at the bottom of this page, explaining the situation and attaching photos. We will check the problem and come up with the best solution to provide you as quickly as possible with a garment that is up to any situation.
BIG ONE S.R.L.
Via San Gemolo, 15 21100 Varese
VAT/CF: 03879590127
REA: VA-385775
Cap. Soc.: € 50,000 i.v.
