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Are TEMPESTA garments also suitable for winter?
Are TEMPESTA garments also suitable for winter?
Yes. TEMPESTA garments are made with a three-layer fabric with membrane PU-VFLEX and complete heat sealing which makes them perfect for resisting rain and strong winds!
The membrane also acts as a insulating, retaining body heat and preventing its dispersion.
Combined with suitable underlying clothing, it will allow you to maintain the temperature desired and have the maximum freedom of movement.
Which size do I choose?
Which size do I choose?
In the single product page you will find one size guide which you can refer to to choose the perfect size for you.
If you are not completely satisfied with the size you ordered, you can request a Size change completely free.
How to best store clothes?
How to best store clothes?
All BIG ONE products, especially the technical garments, feature unique features. To preserve technical performance over the years it is necessary to follow the “care instructions” indicated on the product page of each item.
In case of damage, Contact us. We will try to offer you the best service for bring it back to life.
What do I do if a product is not available?
What do I do if a product is not available?
If the product you wish to purchase is not available, leave your email innotify me sectionof the product page. We will let you know as soon as it goes live.
Payment and Shipping
Is shipping free?
Is shipping free?
Yes, theexpress shippingAndfree throughout Italy for orders over €50. For smaller orders, it will cost €8.
In the rest of Europe, shipping is free for orders over €150. For smaller orders, it will cost €17.
For shipments outside Europe contact us!
Delivery times and tracking?
Delivery times and tracking?
Your order will be entrusted to a FedEx courier within 2 working days of receipt of payment. FedEx next day delivery in almost all areas of Italy.
You will receive an email from FedEx with your tracking code to track your order.
What payment methods do you accept?
What payment methods do you accept?
You will be able to choose during checkout how and when to pay.
- We accept all major credit/debit cards.
- KLARNA: buy now, pay later. Split the cost of your purchase into three interest-free installments that will be charged to your card every 30 days.
- Bank transfer.
- Payment on delivery.
- PayPal.
I had problems with shipping.
I had problems with shipping.
If anything went wrong during shipping,Contact usthrough the form at the bottom of this page indicating the order number and shipping code.
Returns and Size Exchanges
How do I request a size exchange?
How do I request a size exchange?
You can do it free a size exchange within 14 days of delivery.
It will be enough for you fill out the form which you will find at the bottom of this page indicating the order number and the products for which you wish to change the size.
You will be contacted to us as soon as possible and we will book for you a collection by FedEx courier, providing you with the documents to attach to the package.
Items must be returned intact, unused, with all tags and original packaging.
How do I request a return?
How do I request a return?
You can make a return within 14 days from the delivery of the order.
It will be enough for you fill out the form which you will find at the bottom of this page indicating the order number and the products you wish to return.
Items must be returned intact, unused, with all tags and original packaging. The item must be shipped to:
BIG ONE S.R.L.
Via San Gemolo, 15 21100 Varese
Shipping costs and related customs duties (if any) are the responsibility of the customer.
Once we have received the items and verified their suitability for return, we will proceed to refund you 100% of the price of the product. In case of partial return of a package (e.g. BUFFER + UPF50+ SUN PROTECTION T-SHIRT “SOCOTRA”), the products not involved in the return will be charged at full price. You will receive the refund within 14 working days.
Can I change my order?
Can I change my order?
If you wish to change your order once you have received your order confirmation contact us as soon as possible through the form at the bottom of this page.
If the order has not yet been processed from our warehouse, we will be happy to meet your requests.
In the event that the package has already been entrusted to the courier, we will have no choice but to proceed with a return and a new order.
My product has a technical problem.
My product has a technical problem.
Our leaders are checked one by one to ensure the highest quality standards. Despite this, a defect may occur.
If you experience a problem due to a manufacturing or material defect within 24 months of the date of purchase, we will repair or replace your item/accessory as quickly as possible.
If your product is damaged due to wear and tear or accidents during use, we will make every effort to accommodate you.
In any case, do not hesitate to Contact us through the form at the bottom of this page, explaining the situation and attaching photos. We will verify the problem and find the best solution for to offer you a quality item in the shortest time possible of every situation.
